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Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 711312 Valuetainment
Customer Service Training Video: Tips for changing how the customer sees and remembers you
 
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JUNE FLASH SALE 50% off All Dan's Communication Skills Training Resources: https://www.danoconnortraining.com/product/gift-cards/ Get Your VIP All-Access Pass Here and access everything for life: https://tinyurl.com/danvippass Please watch: "2 Magic Power Phrases / comebacks for Insulting Bosses, Rude Bosses, Passive-Aggressive Bosses" https://www.youtube.com/watch?v=r7bsqV1BMTc --~-- https://goo.gl/KHS6fQ *There's still time to join me in my upcoming live online course* https://goo.gl/KHS6fQFREE COMMUNICATION STARTER KIT: https://goo.gl/2cYnPJ FREE "BEST OF" DANGER PHRASES VIDEO: https://goo.gl/rRB1z7 Website and FREE communication videos and audios http://www.danoconnortraining.com In this video on EXEMPLARY CUSTOMER SERVICE: USING WORDS THAT YOU WANT PEOPLE TO ASSOCIATE WITH YOU, world-renowned customer service trainer Dan O'Connor shows you how to "plant" words in the minds of your customers so they associate those words with you, your organization, and the type of service that you render. This professional communication skills training video teaches you simple, powerful, and easy-to-use visual communication strategies that you can start using today to be seen as more powerful and competent at work. If you're looking for professional development training from the world's best, Dan O'Connor is a keynote speaker and author specializing in communication skills, and Dan is the creator of "Tactical Communication Skills Training System" which has revolutionized the communication training industry. For more information, click Dan's link above, or check out all of his videos, books, audios, and other resources at http://www.danoconnortraining.com/training-resources-communication-skills/ Looking for a motivational keynote speaker, communication skills trainer, or workshop facilitator for an upcoming event? Contact us at [email protected] or call us at 877-570-1573. Please like, share, and comment on this video, and make sure to subscribe to get all Dan's latest videos before the competition does. For more Communication Skills Training Videos: Dan's online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world. Check out Dan's online class at http://www.onlinecommunicationtraining.com Remember, these are not just professional communication skills training videos! Dan's currently working on his next series, "How to talk to girls," so make sure to subscribe to be the first to know about that series and all Dan's upcoming communication videos. Keep in touch with expert communication trainer Dan O'Connor: Get all his videos: https://danoconnortraining.com/danoconnorlandinghome//store Dan's course: http://www.onlinecommunicationtraining.com/tour   Facebook: http://www.facebook.com/communicationtraining Twitter: http://www.twitter.com/evslayer Blog: http://www.danoconnortraining.com/blog Linked-In http://www.linkedin.com/company/power-diversity Pintrest: http://www.pinterest.com/danoconnortrain/ Google+:https://plus.google.com/u/2/b/100199916299031606704/+DanoconnortrainingVideos/posts YouTube: http://www.youtube.com/powerdiversity Instagram: https://instagram.com/dandanhesyourman Make sure to check out Dan's training resources for the following topics as well: -English listening skills -How to read body language -Communication skills for the telephone -How to deal with difficult people at work -Power phrases and danger phrases for work -Professional telephone skills -Job interview skills -How to deliver bad news to a customer -Communication Skills for Leaders Dan O'Connor Grand PooBah [email protected] 877-570-1573 701-205-4141
Provide Quality Customer Service - SITXCCS002A
 
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Head to http://www.ascet.edu.au for more resources and information on our online and in-house qualifications or http://www.saxtonhale.com.au/alad/view_library.cfm for more information on how to purchase this video, along with other quality training videos and resources for commercial use.
Views: 3036 AscetTech
Customer Service Training: Replace the Danger Phrase: "Our Policy" from Say This! Not that
 
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JUNE FLASH SALE 50% off All Dan's Communication Skills Training Resources: https://www.danoconnortraining.com/product/gift-cards/ Get Your VIP All-Access Pass Here and access everything for life: https://tinyurl.com/danvippass Please watch: "2 Magic Power Phrases / comebacks for Insulting Bosses, Rude Bosses, Passive-Aggressive Bosses" https://www.youtube.com/watch?v=r7bsqV1BMTc --~-- https://goo.gl/KHS6fQ *There's still time to join me in my upcoming live online course* https://goo.gl/KHS6fQFREE COMMUNICATION STARTER KIT: https://goo.gl/2cYnPJ FREE "BEST OF" DANGER PHRASES VIDEO: https://goo.gl/rRB1z7 Website and FREE communiction resources: http://www.danoconnortraining.com In this video CUSTOMER SERVICE TRAINING: OUR POLICY IS. . . . communication expert Dan O'Connor shows you how to avoid seriously aggravating customers by answering their needs with the statement: "Well our policy is. . . ." He tells you why this statement NEVER results in a satisfied customer! And he will give you the right words for this situation--words that will not further irritate an angry customer. This professional communication skills training video teaches you simple, powerful, and easy-to-use visual communication strategies that you can start using today to be seen as more powerful and competent at work. If you're looking for professional development training from the world's best, Dan O'Connor is a keynote speaker and author specializing in communication skills, and Dan is the creator of "Tactical Communication Skills Training System" which has revolutionized the communication training industry. For more information, click Dan's link above, or check out all of his videos, books, audios, and other resources at http://www.danoconnortraining.com/training-resources-communication-skills/ Looking for a motivational keynote speaker, communication skills trainer, or workshop facilitator for an upcoming event? Contact us at [email protected] or call us at 877-570-1573. Please like, share, and comment on this video, and make sure to subscribe to get all Dan's latest videos before the competition does. For more Communication Skills Training Videos: Dan's online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world Check out Dan's online class at http://www.onlinecommunicationtraining.com Remember, these are not just professional communication skills training videos! Dan's currently working on his next series, "How to talk to girls," so make sure to subscribe to be the first to know about that series and all Dan's upcoming communication videos. Keep in touch with expert communication trainer Dan O'Connor: Get all his videos: https://danoconnortraining.com/danoconnorlandinghome//store Dan's course: http://www.onlinecommunicationtraining.com/tour   Facebook: http://www.facebook.com/communicationtraining Twitter: http://www.twitter.com/evslayer Blog: http://www.danoconnortraining.com/blog Linked-In http://www.linkedin.com/company/power-diversity Pintrest: http://www.pinterest.com/danoconnortrain/ Google+:https://plus.google.com/u/2/b/100199916299031606704/+DanoconnortrainingVideos/posts YouTube: http://www.youtube.com/powerdiversity Instagram: https://instagram.com/dandanhesyourman Make sure to check out Dan's training resources for the following topics as well: -English listening skills -How to read body language -Communication skills for the telephone -How to deal with difficult people at work -Power phrases and danger phrases for work -Professional telephone skills -Job interview skills -How to deliver bad news to a customer -Communication Skills for Leaders Dan O'Connor Grand PooBah [email protected] 877-570-1573 701-205-4141
Human Resources Tip: Customer service
 
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http://www.MaxPeoplePerform.com Michelle and Lynda sit down to chat about customer service.
Views: 1364 MaxPeople
Customer Service Management
 
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This highly-interactive training course will give you the tools, resources, and best practices you require to enhance customer relationships and promote customer service within your organisation. In today’s customer-oriented business environment, providing customer service management requires a combination of effective communication strategies, persuasion techniques, and conflict resolution skills. Management & Leadership Training Seminars: http://aztechtraining.com/training-courses/management-leadership Training Seminar & Courses in Dubai: http://aztechtraining.com/training/dubai-uae Training Seminar & Courses in Kuala Lumpur: http://aztechtraining.com/training/kuala-lumpur-malaysia Training Seminar & Courses in London: http://aztechtraining.com/training/london-uk Training Plan http://aztechtraining.com/training-plan
3 Tips for Customer Service Professionals  #1: How To Use Power Phrases in Professional Greetings
 
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Dam's latest video: Responding To Offensive Remarks At Work: https://goo.gl/eupSWZ --~-- FREE COMMUNICATION STARTER KIT: https://goo.gl/2cYnPJ FREE "BEST OF" DANGER PHRASES VIDEO: https://goo.gl/rRB1z7 https://danoconnortraining.com/3-tips-customer-service-professionals-1/ for free resources, including the free audio download. In this series, Dan gives you 3 tips for customer service professionals. In this tip on how to use power phrases in your greeting, you'll learn what the steps are that you can implement that set you apart as a polished customer service professional. Click Here: https://tinyurl.com/l4ewq8m To download Your Free Copy of Dan's Full-Length Video: The Best Danger and Power Phrases of 2016. These professional development classes online and personal development courses are great self-help books in audio and video format like audible, but these lessons are free. If you'd like to try out his entire communication skills video and audio program for free, you can try it out no risk for seven days at https://danoconnortraining.com/product/step-out-of-the-shadows-and-speak-complete-course/ Body language secrets, reading body language, body language tells, signs, and more like on TedTalks-- you'll learn it all, and these lessons are great for autistic people of all ages. If you like these communication skills courses for free online, make sure to check out Dan's effective communication skills training videos and online courses website -link below- where you'll find: -Communication skills training videos for free -Effective communication skills courses online -Audio programs on communication skills -Books about communication in the workplace -Customer service skills lessons -Funny customer service videos -Webinars on communication and customer service -Help Dealing with Difficult People and more. A little more about this online communication skills training course in English for free: -Buy The Dealing with Difficult People Book: https://danoconnortraining.com/product/say-this-not-that-danger-phrases-and-power-phrases/ -Free 7-day pass to Dan's Weekly Communication Skills Course Online: https://www.onlinecommunicationtraining.com -Download Your Free Copy of Dan's Latest Full-Length Video Program On Communication Skills: https://tinyurl.com/l4ewq8m -Check Out Dan's Other Critically-Acclaimed Book, Say This--Not That!!: https://danoconnortraining.com/product/energy-vampire-slaying-101-book/ Both of Dan's books sold on Amazon boast a 4.-out-of-5-star rating; something you don't see often, especially with books about hoe to improve your communication skills. -Check them out on Dan's website here: https://danoconnortraining.com Of course, Dan's most popular communication skills training program in English is Step Out of the Shadows and Speak!! Tactical Communication Learning System. You can find that here: https://danoconnortraining.com/product/step-out-of-the-shadows-and-speak-complete-course/ Dan O'Connor's Bio: Internationally acclaimed author, trainer, and keynote speaker Dan O’Connor has been leading the communication training industry for more than 20 years. Through his bestselling books Say This—Not That and Energy Vampire Slaying: 101; his #1 rated YouTube channel, Communication Training Videos with Dan O’Connor; his popular online course http://www.OnlineCommunicationTraining.com; and his breakthrough proprietary tactical communication learning system, Step Out of the Shadows and Speak; Dan has been setting new benchmarks in training, and transforming the lives of millions of people as well as countless organizations all around the world. Before launching Dan O’Connor Training, Dan’s professional development was laser-focused, helping the customer service divisions of top companies, such as Equitable Financial, JCPenney, and Wells Fargo. However, being a big believer in listening to what the world is telling you to do rather than telling the world what you’d like to do, once he received enough suggestions to get into teaching, Dan started teaching on the elementary level at Harland Johnson Del Bosque before becoming a professor at Autonoma University Guadalajara, and ultimately taking his unique teaching style to the world with Dan O’Connor Training. Dan divides his time between the United States and Mexico, where he lives just outside of Guadalajara, in San Antonio Tlayacapan, a lakeside village nestled in the Sierra Madres. It is there that Dan lives to spoil his two Springer Spaniels—Maggie Mae, his material girl If you have watched Dan’s videos on the 5 languages of love, appreciation, and respect you’ll know, and the four-legged relationship hero that’s changing the course of communication history: Buddy the Dog. Dan can be reached at [email protected] You can learn more about him and his training on his website, www.DanOConnorTraining.com, or you can call him at 877-570-1573 701-205-4141 if calling from outside the US.
You Need the Resources for Great Customer Service
 
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It is challenging enough to make sure adequate resources are in place to handle the peaks and valleys that businesses experience on a daily, weekly, and monthly basis. The task is made even more difficult when the resources are not in place to cover even the baseline of expected demand. When focusing on customer service, it is easy to get caught up in training programs, customer outreach initiatives, and satisfaction surveys — all of which are vital. However, it is more important not to lose focus on the most basic idea of all: Do we have the resources in place to deliver service levels we are striving to achieve? Watch the video for Adam's thoughts on how the idea of resources is often glossed over, yet is one of the most crucial in delivering customer experiences. ____________________________________________________________________________________________________________________________________ CONNECT WITH ME Twitter: https://twitter.com/adamtoporek Instagram: http://instagram.com/adamtoporek Snapchat: https://www.snapchat.com/add/adamtoporek Facebook: https://www.facebook.com/customersthatstick HOW WE HELP Customer Service Training: http://customersthatstick.com/customer-service-workshop/ Keynote Speaking: http://customersthatstick.com/hire-business-keynote-speaker/ Customer Service Blog: http://customersthatstick.com/category/blog/ Be Your Customer’s Hero: http://amzn.to/1BGj6em ____________________________________________________________________________________________________________________________________
Power Phrases for Customer Service: Communication Skills for Nurses, Hospitality, Call Centers +
 
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JUNE FLASH SALE 50% off All Dan's Communication Skills Training Resources: https://www.danoconnortraining.com/product/gift-cards/ Get Your VIP All-Access Pass Here and access everything for life: https://tinyurl.com/danvippass Please watch: "2 Magic Power Phrases / comebacks for Insulting Bosses, Rude Bosses, Passive-Aggressive Bosses" https://www.youtube.com/watch?v=r7bsqV1BMTc --~-- https://goo.gl/KHS6fQ *There's still time to join me in my upcoming live online course* https://goo.gl/KHS6fQFREE COMMUNICATION STARTER KIT: https://goo.gl/2cYnPJ FREE "BEST OF" DANGER PHRASES VIDEO: https://goo.gl/rRB1z7 Website and free communication training resources: http://www.danoconnortraining.com I heard a lot of nurses and hospitality workers really got a lot out of this, so if you're looking for communication skills for nurses, this is a great one for you. In this customer service training video on DANGER AND POWER PHRASES FOR WORK AND HOME, world-renowned communication skills expert Dan O'Connor advises you to replace common customer service and communication phrases with a statement and follow-up tag question so that people will be more apt to say yes--and more importantly so they will feel GOOD around you (and therefore are more apt to say yes again!) This professional communication skills training video teaches you simple, powerful, and easy-to-use visual communication strategies that you can start using today to be seen as more powerful and competent at work. Dan gives you the words that will undoubtedly help you become a stellar customer service representative and a more savvy communicator in general--and one who gets things done.If you're looking for professional development training from the world's best, Dan O'Connor is a keynote speaker and author specializing in communication skills, and Dan is the creator of "Tactical Communication Skills Training System" which has revolutionized the communication training industry. For more information, click Dan's link above, or check out all of his videos, books, audios, and other resources at http://www.danoconnortraining.com/training-resources-communication-skills/ Looking for a motivational keynote speaker, communication skills trainer, or workshop facilitator for an upcoming event? Contact us at [email protected] or call us at 877-570-1573. Please like, share, and comment on this video, and make sure to subscribe to get all Dan's latest videos before your competition does. If you like Dan's YouTube training, you might want to consider Brian Tracy, Leo Gura, Brian Johnson, Les Brown, Tony Robbins, or Evan Carmichael. Then please write me to let me know what you think! For more Communication Skills Training Videos: Dan's online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world. Check out Dan's online class at http://www.onlinecommunicationtrainin... Remember, these are not just professional communication skills training videos! Dan's currently working on his next series, "How to talk to girls," so make sure to subscribe to be the first to know about that series and all Dan's upcoming communication videos. Keep in touch with expert communication trainer Dan O'Connor: Get all his videos: https://danoconnortraining.com/danoconnorlandinghome//store Dan's course: http://www.onlinecommunicationtrainin...   Facebook: http://www.facebook.com/communication... Twitter: http://www.twitter.com/evslayer Blog: http://www.danoconnortraining.com/blog Linked-In https://www.linkedin.com/in/danoconno... Pintrest: http://www.pinterest.com/danoconnortr... Google+:https://plus.google.com/u/2/b/1001999... YouTube: http://www.youtube.com/powerdiversity Instagram: https://instagram.com/dandanhesyourman Make sure to check out Dan's training resources for the following topics as well: -English listening skills -How to read body language -Communication skills for the telephone -How to deal with difficult people at work -Power phrases and danger phrases for work -Professional telephone skills -Job interview skills -How to deliver bad news to a customer -Communication Skills for Leaders Dan O'Connor Grand PooBah [email protected]noconnortraining.com 877-570-1573 701-205-4141
What is customer service ? The 7 Essentials To Excellent Customer Service
 
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Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
Views: 831213 CoachDavidBrownlee
How to Improve Your Customer Service Skills: 5 Steps to be a Customer Service Superstar!
 
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Most companies have poor customer service today. Employees that have good customer service skills are golden. Why not be one of them? In this customer service training, you will learn five key moments of truth that separate the best in customer service every day. You will also learn that the first step to exceptional service has nothing to do with the customer but everything to do with your attitude and approach. You will also gain ideas and concepts that will build your self-confidence in your job, create delighted customers and catapult your career forward. Set yourself apart and improve your customer service skills. Accelerate your career development. Watch this video all the way and take notes. You will learn tools that help you greatly improve your customer service. You will become better at customer service as you use the skills. With diligent practice you could become a customer service superstar! Take advantage of the resources below. GIVE THIS VIDEO A "THUMBS UP" IF YOU LIKE IT, AND SHARE IT WITH OTHERS. THANK YOU! ALSO, WATCH SOME OF OUR OTHER PERSONAL DEVELOPMENT VIDEOS. Do you want to achieve more career success, take advantage of our complimentary Success Practices Assessment & Guidebook now! https://wcwpartners.leadpages.co/download-success-practices/ Also, for more on becoming a Customer Service Superstar read our book: https://rickconlow.com/product/superstar-customer-service-a-31-day-plan-to-improve-client-relations-lock-in-new-customers-and-keep-the-best-ones-coming-back-for-more/ Rick Conlow, CEO/Founder, Rick Conlow International Rick Conlow International is a business consulting and training company that coaches leaders to achieve record-breaking performances in sales growth, customer experience improvement, employee engagement and leadership effectiveness. We have helped clients win 48 quality service awards. It also has online resources to coach and train any and all managers to higher levels of success. +Superstar Leadership Blog: http://rickconlow.com/superstar-leade... +Consulting Services: http://rickconlow.com/ +Books & Training Resources: https://rickconlow.com/shop/ +Call for consulting, training and coaching services - 612-868-8521
Views: 3921 Rick Conlow
Customer Service Skills Training: Replace the Danger Phrases: "Do you want" & "Do you need"
 
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JUNE FLASH SALE 50% off All Dan's Communication Skills Training Resources: https://www.danoconnortraining.com/product/gift-cards/ Get Your VIP All-Access Pass Here and access everything for life: https://tinyurl.com/danvippass Please watch: "2 Magic Power Phrases / comebacks for Insulting Bosses, Rude Bosses, Passive-Aggressive Bosses" https://www.youtube.com/watch?v=r7bsqV1BMTc --~-- https://goo.gl/KHS6fQ *There's still time to join me in my upcoming live online course* https://goo.gl/KHS6fQFREE COMMUNICATION STARTER KIT: https://goo.gl/2cYnPJ FREE "BEST OF" DANGER PHRASES VIDEO: https://goo.gl/rRB1z7 Website and FREE communication resources: http://www.danoconnortraining.com In this video on TAG QUESTIONS AND DANGER/POWER PHRASES FOR EXCELLENT CUSTOMER SERVICE, world-renowned communication skills expert Dan O'Connor shows you how to phrase customer service questions so that your customers happily say "yes" to you. This professional communication skills training video teaches you simple, powerful, and easy-to-use visual communication strategies that you can start using today to be seen as more powerful and competent at work. If you're looking for professional development training from the world's best, Dan O'Connor is a keynote speaker and author specializing in communication skills, and Dan is the creator of "Tactical Communication Skills Training System" which has revolutionized the communication training industry. For more information, click Dan's link above, or check out all of his videos, books, audios, and other resources at http://www.danoconnortraining.com/training-resources-communication-skills/ Looking for a motivational keynote speaker, communication skills trainer, or workshop facilitator for an upcoming event? Contact us at [email protected] or call us at 877-570-1573. Please like, share, and comment on this video, and make sure to subscribe to get all Dan's latest videos before the competition does. For more Communication Skills Training Videos: Dan's online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world. Check out Dan's online class at http://www.onlinecommunicationtraining.com Remember, these are not just professional communication skills training videos! Dan's currently working on his next series, "How to talk to girls," so make sure to subscribe to be the first to know about that series and all Dan's upcoming communication videos. Keep in touch with expert communication trainer Dan O'Connor: Get all his videos: https://danoconnortraining.com/danoconnorlandinghome//store Dan's course: http://www.onlinecommunicationtraining.com/tour   Facebook: http://www.facebook.com/communicationtraining Twitter: http://www.twitter.com/evslayer Blog: http://www.danoconnortraining.com/blog Linked-In http://www.linkedin.com/company/power-diversity Pintrest: http://www.pinterest.com/danoconnortrain/ Google+:https://plus.google.com/u/2/b/100199916299031606704/+DanoconnortrainingVideos/posts YouTube: http://www.youtube.com/powerdiversity Instagram: https://instagram.com/dandanhesyourman Make sure to check out Dan's training resources for the following topics as well: -English listening skills -How to read body language -Communication skills for the telephone -How to deal with difficult people at work -Power phrases and danger phrases for work -Professional telephone skills -Job interview skills -How to deliver bad news to a customer -Communication Skills for Leaders Dan O'Connor Grand PooBah [email protected] 877-570-1573 701-205-4141
How to Communicate Clearly in English for Customer Service and Call Center Jobs
 
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Are you a non-native English speaker who needs better communication skills because you work in customer service, a call center, or technical support? In this video, you'll learn how to communicate clearly in English for customer service and call center jobs. These tips will help you improve your accent if you speak with clients and customers in English and want to make sure they understand you better. Specifically, we'll talk about how to use your voice to speak clearly, how to communicate your meaning through stress and intonation, and why you need to slow down to help the customer understand you better. You'll also learn the importance of showing active listening in English. You don't need to have a perfect accent to communicate clearly with customers and clients in English. For more on these topics, check out these videos: Why We Care About Accents: https://youtu.be/yjN9wF2HbzQ Word Stress in American English: https://youtu.be/vvdFF5PO1G8 How to Use Your Voice and Breath to Sound More Professional: https://youtu.be/bqDDbVQi4C4 Choosing Rising or Falling Intonation: https://youtu.be/JAKw-_s1T90 Why You Need to Slow Down to Reduce Your Accent: https://youtu.be/gkVvy5Jm9VU Five Ways to Show Active Listening in English: https://youtu.be/UaWEAYooP-U How to Sound More Polite Playlist: https://www.youtube.com/playlist?list=PL81YJkck6j1tNmOqVX0sws50pY4hWMPmk #accentadvice 🤗 New here? I’m Kim, and I'm an accent and communication coach from Boston, Massachusetts. 🇺🇸 On this channel, you’ll learn what to say, how to say it, and why it matters. If you want to improve your accent and communication skills in American English, you’re in the right place! I work with motivated non-native English speakers who want to sound more natural in English so that they can achieve their personal and professional goals. I know how important it is to be able to connect with other people in a language that isn’t our first. I speak Spanish fluently and have spent years living in Peru, Chile, and Argentina. I also speak Portuguese conversationally, but I understand much more than I can speak (sound familiar?). 💡 Remember to Subscribe: https://www.youtube.com/c/englishwithkim?sub_confirmation=1 💌 Join the Email Community for Even More Resources: Free accent course: https://soundmorenatural.com Free small talk guide: https://smalltalkguide.com 🖥️ Learn with Me Through My Courses: 30 Days of Intonation: https://30daysofintonation.com Intonation Clinic: https://intonationclinic.com Stress Simplified: https://englishwithkim.com/ss Conversation Anatomy: https://conversationanatomy.com 🙌 Support This Channel: https://ko-fi.com/englishwithkim 👍 Connect with Me Website: https://englishwithkim.com Facebook/Twitter/Pinterest: @EnglishWithKim
Views: 10242 English with Kim
How to Deliver Disappointing News to a Customer--Customer Service Skills Training Video
 
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JUNE FLASH SALE 50% off All Dan's Communication Skills Training Resources: https://www.danoconnortraining.com/product/gift-cards/ Get Your VIP All-Access Pass Here and access everything for life: https://tinyurl.com/danvippass Please watch: "2 Magic Power Phrases / comebacks for Insulting Bosses, Rude Bosses, Passive-Aggressive Bosses" https://www.youtube.com/watch?v=r7bsqV1BMTc --~-- https://goo.gl/KHS6fQ *There's still time to join me in my upcoming live online course* https://goo.gl/KHS6fQFREE COMMUNICATION STARTER KIT: https://goo.gl/2cYnPJ FREE "BEST OF" DANGER PHRASES VIDEO: https://goo.gl/rRB1z7 http://www.danoconnortraining.com In this video on How to Deliver Disappointing News to a Customer, communication skills expert Dan O'Connor shows you how to introduce bad news so that it is more palatable to customers. This professional communication skills training video teaches you simple, powerful, and easy-to-use visual communication strategies that you can start using today to be seen as more powerful and competent at work. Dan's self-help tips can be immediately implemented and the result will be transformative. If you're looking for professional development training from the world's best, Dan O'Connor is a keynote speaker and author specializing in communication skills, and Dan is the creator of "Tactical Communication Skills Training System" which has revolutionized the communication training industry. For more information, click Dan's link above, or check out all of his videos, books, audios, and other resources at http://www.danoconnortraining.com/training-resources-communication-skills/ Looking for a motivational keynote speaker, communication skills trainer, or workshop facilitator for an upcoming event? Contact us at [email protected] or call us at 877-570-1573. Please like, share, and comment on this video, and make sure to subscribe to get all Dan's latest videos before the competition does. For more Communication Skills Training Videos: Dan's online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world. Check out Dan's online class at http://www.onlinecommunicationtraining.com Remember, these are not just professional communication skills training videos! Dan's currently working on his next series, "How to talk to girls," so make sure to subscribe to be the first to know about that series and all Dan's upcoming communication videos. Keep in touch with expert communication trainer Dan O'Connor: Get all his videos: https://danoconnortraining.com/danoconnorlandinghome//store Dan's course: http://www.onlinecommunicationtraining.com/tour   Facebook: http://www.facebook.com/communicationtraining Twitter: http://www.twitter.com/evslayer Blog: http://www.danoconnortraining.com/blog Linked-In http://www.linkedin.com/company/power-diversity Pintrest: http://www.pinterest.com/danoconnortrain/ Google+:https://plus.google.com/u/2/b/100199916299031606704/+DanoconnortrainingVideos/posts YouTube: http://www.youtube.com/powerdiversity Instagram: https://instagram.com/dandanhesyourman Make sure to check out Dan's training resources for the following topics as well: -English listening skills -How to read body language -Communication skills for the telephone -How to deal with difficult people at work -Power phrases and danger phrases for work -Professional telephone skills -Job interview skills -How to deliver bad news to a customer -Communication Skills for Leaders Dan O'Connor Grand PooBah [email protected] 877-570-1573 701-205-4141
Customer Service Training: Power and Danger Phrases that will help or hurt customer relations
 
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JUNE FLASH SALE 50% off All Dan's Communication Skills Training Resources: https://www.danoconnortraining.com/product/gift-cards/ Get Your VIP All-Access Pass Here and access everything for life: https://tinyurl.com/danvippass Please watch: "2 Magic Power Phrases / comebacks for Insulting Bosses, Rude Bosses, Passive-Aggressive Bosses" https://www.youtube.com/watch?v=r7bsqV1BMTc --~-- https://goo.gl/KHS6fQ *There's still time to join me in my upcoming live online course* https://goo.gl/KHS6fQFREE COMMUNICATION STARTER KIT: https://goo.gl/2cYnPJ FREE "BEST OF" DANGER PHRASES VIDEO: https://goo.gl/rRB1z7 Website and FREE communication resources: http://www.danoconnortraining.com WHAT THE POLISHED CUSTOMER SERVICE PERSON SAYS--AND SHOULD NOT SAY! Our computers are slow?? Don't say that! Expert professional effective communication corporate trainer and motivational keynote speaker Dan O'Connor delivers his danger phrase and power phrase video tip of the week. Power phrase, "While this is processing, tell me about..." This professional communication skills training video teaches you simple, powerful, and easy-to-use visual communication strategies that you can start using today to be seen as more powerful and competent at work. If you're looking for professional development training from the world's best, Dan O'Connor is a keynote speaker and author specializing in communication skills, and Dan is the creator of "Tactical Communication Skills Training System" which has revolutionized the communication training industry. For more information, click Dan's link above, or check out all of his videos, books, audios, and other resources at http://www.danoconnortraining.com/training-resources-communication-skills/ Looking for a motivational keynote speaker, communication skills trainer, or workshop facilitator for an upcoming event? Contact us at [email protected] or call us at 877-570-1573. Please like, share, and comment on this video, and make sure to subscribe to get all Dan's latest videos before the competition does. For more Communication Skills Training Videos: Dan's online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world. Check out Dan's online class at http://www.onlinecommunicationtraining.com Remember, these are not just professional communication skills training videos! Dan's currently working on his next series, "How to talk to girls," so make sure to subscribe to be the first to know about that series and all Dan's upcoming communication videos. Keep in touch with expert communication trainer Dan O'Connor: Get all his videos: https://danoconnortraining.com/danoconnorlandinghome//store Dan's course: http://www.onlinecommunicationtraining.com/tour   Facebook: http://www.facebook.com/communicationtraining Twitter: http://www.twitter.com/evslayer Blog: http://www.danoconnortraining.com/blog Linked-In http://www.linkedin.com/company/power-diversity Pintrest: http://www.pinterest.com/danoconnortrain/ Google+:https://plus.google.com/u/2/b/100199916299031606704/+DanoconnortrainingVideos/posts YouTube: http://www.youtube.com/powerdiversity Instagram: https://instagram.com/dandanhesyourman Make sure to check out Dan's training resources for the following topics as well: -English listening skills -How to read body language -Communication skills for the telephone -How to deal with difficult people at work -Power phrases and danger phrases for work -Professional telephone skills -Job interview skills -How to deliver bad news to a customer -Communication Skills for Leaders Dan O'Connor Grand PooBah [email protected] 877-570-1573 701-205-4141
Internal Customer Service Training
 
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Internal Customer Service Training - http://goo.gl/WSmdmS - Let Proven Training Solutions deliver internal customer service training to your staff to collaborate more effectively and decrease internal stress. We'll help you break down barriers and silos that exist between departments and help decrease the number of complaints from external customers due to poor quality. We'll deliver informational excerpts from our on-site training programs to help you lead and manage for success! About Proven Training Solutions Proven Training Solutions Designs, Develops & Delivers On-Site Training such as internal customer service training, project management training, human resources training, performance management training and more. #customerservice
Business communication skills training videos: How to Be More Attractive INSTANTLY+ Customer Service
 
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Get Your VIP All-Access Pass Here and access everything for life: https://tinyurl.com/danvippass Please watch: "2 Magic Power Phrases / comebacks for Insulting Bosses, Rude Bosses, Passive-Aggressive Bosses" https://www.youtube.com/watch?v=r7bsqV1BMTc --~-- https://goo.gl/KHS6fQ *There's still time to join me in my upcoming live online course* https://goo.gl/KHS6fQFREE COMMUNICATION STARTER KIT: https://goo.gl/2cYnPJ FREE "BEST OF" DANGER PHRASES VIDEO: https://goo.gl/rRB1z7 To download your Free Video Series: https://danoconnortraining.com/danoconnorlandinghome//free-communication-skills-training-course-online-danger-phrases-video-series-download/ Want to be seen as more attractive? In this free online effective professional communication skills training course video, you'll learn communication skills strategies that you can use for customer service at work, and for being more attractive in general at home and everywhere else. Being positive and maintaining a positive communication style is not about being optimistic; it's about stating what things are instead of what they aren't. Dan explains further in today's professional communication skills training video here on Youtube. professional tactics you can immediately use both at work and at home to communicate with more power, clarity, and precision. if you're looking for more professional communication skills courses online, with topics that include body language secrets, dealing with difficult people, speaking with power, tact, and finesse, developing a personal compass, effective customer service skills, making presentations, closing the sale and much more, you've found it. This professional English communication training will help you communicate with confidence, tact and finesse by giving you the professional tactics that will help with both personal and professional development. World-renowned communication skills expert Dan O'Connor shows you the secrets to successful communication both at work and at home. This professional communication skills training video teaches you simple, powerful, and easy-to-use visual communication strategies that you can start using today to be seen as more powerful and competent at work. If you're looking for professional development training from the world's best, Dan O'Connor is a keynote speaker and author specializing in communication skills, and Dan is the creator of "Tactical Communication Skills Training System" which has revolutionized the communication training industry. For more information, click Dan's link above, or check out all of his videos, books, audios, and other resources at http://www.danoconnortraining.com/training-resources-communication-skills/ Looking for a motivational keynote speaker, communication skills trainer, or workshop facilitator for an upcoming event? Contact us at [email protected] or call us at 877-570-1573. Please like, share, and comment on this video, and make sure to subscribe to get all Dan's latest videos before your competition does. If you like Dan's YouTube training, you might want to consider Brian Tracy, Leo Gura, Brian Johnson, Les Brown, Tony Robbins, or Evan Carmichael. Then please write me to let me know what you think! For more Communication Skills Training Videos: Dan's online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world. Check out Dan's online class at http://www.onlinecommunicationtraining.com Remember, these are not just professional communication skills training videos! Dan's currently working on his next series, "How to talk to girls," so make sure to subscribe to be the first to know about that series and all Dan's upcoming communication videos. Keep in touch with expert communication trainer Dan O'Connor: Get all his videos: https://danoconnortraining.com/training-resources-communication-skills/ Dan's course: http://www.onlinecommunicationtraining.com/tour Facebook: http://www.facebook.com/communicationtraining Twitter: http://www.twitter.com/evslayer Blog: http://www.danoconnortraining.com/blog Linked-In https://www.linkedin.com/in/danoconnorspeaker Pintrest: http://www.pinterest.com/danoconnortrain/ Google+:https://plus.google.com/u/2/b/100199916299031606704/+DanoconnortrainingVideos/posts YouTube: http://www.youtube.com/powerdiversity Instagram: https://instagram.com/dandanhesyourman Make sure to check out Dan's training resources for the following topics as well: -English listening skills -How to read body language -Communication skills for the telephone -How to deal with difficult people at work -Power phrases and danger phrases for work -Professional telephone skills -Job interview skills -How to deliver bad news to a customer -Communication Skills for Leaders Dan O'Connor Grand PooBah [email protected] 877-570-1573 701-205-4141
Excellence in Customer Service
 
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This is video of Snap shot of the Soft Skills Training and Soft Skills PPT Resource Material, Ready made PPT available for your use and your trainings. No need to waste your time of designing & developing PPT. More than 150 PPT on various soft skills subjects available, which can be edited. You can add, modify and delete slides PPT from the presentation. Presentations on various soft skills topics like Attitude, Time Management, Leadership, Communication skills, Team Work, Personality Development, soft skills, mind control, business management, change management, conflict management, customer service, goal setting, interpersonal skills, stress management, public speaking, success, motivation and train the trainer, Training Games and stories that coach. Currently available are 38 Training & Management Pack which you can pick and choose from. Shabbar Suterwala's Tagline: Bridging the gap between what you are and what you can be..! Introduction Corporate Soft Skills Trainer NLP Practitioner Psychological Counsellor Business Coach Seminars and Workshops on Self Development Personal and Professional Effectiveness ------------------------------------------------------- List of Soft Skills Training Program: -------------------------------------------------------- Leadership Skills Effective Communication Skills Effective Time Management Skills Team Building and Working in Teams Business Presentations Skills Effective Managerial Skills Personal Effectiveness for Personal and Professional Growth Business and Corporate Etiquette Winning at Workplace Personality Development Problem Solving and Conflict Resolutions Creativity and Decision Making Change Management Success through Positive Mental Attitude 7 Habits of Highly Effective People Special Program for New Recruits Campus to Corporate Management Development Programs Work Smart -Prioritizing, Planning & Organizing ----------------------------------------------------------------- Other Motivational & Inspirational Resources ----------------------------------------------------------------- http://shabbarsuterwala.blogspot.com/ Pearls of wisdom http://leaders-workshop.blogspot.com/ Inspirational Motivational Videos & Presentations http://time-managementor.blogspot.com/ Time Management Tips, Tricks & Suggestions http://training-and-trainers.blogspot.com/ International Trainers & their Sharing http://nlp-sharing.blogspot.com/ NLP stuff and video http://seeandgetinspired.blogspot.com/ Inspirational & Motivational Posters http://bust-the-stress.blogspot.com/ Bust the Stress - Stress Busters http://business-training-online.blogspot.com/ Business Training Online http://quotes-for-the-day.blogspot.com/ Quotes for the Day http://communication-skills-material.blogspot.com/ Communication Skills Resources For Purchase of the Soft Skills Resources & Soft Skills Training Material http://www.ShabbarSuterwala.com/products ------------------------- Favorite Authors ------------------------- Anthony Robbins Tony Robbins Brain Tracy Jim Rohn Les Brown Narendra Modi Barack Obama Oprah Winfrey
Views: 2558 Shabbar Suterwala
Effective Communication Skills Training Video: Deliver Bad News to a Customer (3)
 
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JUNE FLASH SALE 50% off All Dan's Communication Skills Training Resources: https://www.danoconnortraining.com/product/gift-cards/ Get Your VIP All-Access Pass Here and access everything for life: https://tinyurl.com/danvippass Please watch: "2 Magic Power Phrases / comebacks for Insulting Bosses, Rude Bosses, Passive-Aggressive Bosses" https://www.youtube.com/watch?v=r7bsqV1BMTc --~-- https://goo.gl/KHS6fQ *There's still time to join me in my upcoming live online course* https://goo.gl/KHS6fQFREE COMMUNICATION STARTER KIT: https://goo.gl/2cYnPJ FREE "BEST OF" DANGER PHRASES VIDEO: https://goo.gl/rRB1z7 Website and free resources http://www.danoconnortraining.com In this video on HOW TO DELIVER BAD NEWS Part 3, world-renowned communication skills expert Dan O'Connor shows you how to tell the customer something he/she doesn't want to hear--in an acceptable manner. Customer service people frequently struggle with delivering bad news, and find themselves referring to "policy" that customers do not care about in the first place. There IS A WAY TO DELIVER BAD NEWS so that the customer is not infuriated. Once again, Dan will give you the words. This professional communication skills training video teaches you simple, powerful, and easy-to-use visual communication strategies that you can start using today to be seen as more powerful and competent at work. If you're looking for professional development training from the world's best, Dan O'Connor is a keynote speaker and author specializing in communication skills, and Dan is the creator of "Tactical Communication Skills Training System" which has revolutionized the communication training industry. For more information, click Dan's link above, or check out all of his videos, books, audios, and other resources at http://www.danoconnortraining.com/training-resources-communication-skills/ Looking for a motivational keynote speaker, communication skills trainer, or workshop facilitator for an upcoming event? Contact us at [email protected] or call us at 877-570-1573. Please like, share, and comment on this video, and make sure to subscribe to get all Dan's latest videos before the competition does. For more Communication Skills Training Videos: Dan's online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world. Check out Dan's online class at http://www.onlinecommunicationtraining.com Remember, these are not just professional communication skills training videos! Dan's currently working on his next series, "How to talk to girls," so make sure to subscribe to be the first to know about that series and all Dan's upcoming communication videos. Keep in touch with expert communication trainer Dan O'Connor: Get all his videos: https://danoconnortraining.com/danoconnorlandinghome//store Dan's course: http://www.onlinecommunicationtraining.com/tour   Facebook: http://www.facebook.com/communicationtraining Twitter: http://www.twitter.com/evslayer Blog: http://www.danoconnortraining.com/blog Linked-In http://www.linkedin.com/company/power-diversity Pintrest: http://www.pinterest.com/danoconnortrain/ Google+:https://plus.google.com/u/2/b/100199916299031606704/+DanoconnortrainingVideos/posts YouTube: http://www.youtube.com/powerdiversity Instagram: https://instagram.com/dandanhesyourman Make sure to check out Dan's training resources for the following topics as well: -English listening skills -How to read body language -Communication skills for the telephone -How to deal with difficult people at work -Power phrases and danger phrases for work -Professional telephone skills -Job interview skills -How to deliver bad news to a customer -Communication Skills for Leaders Dan O'Connor Grand PooBah [email protected] 877-570-1573 701-205-4141
Customer Service | ASL Resources Training & Consultancy
 
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Lets us benefit you by improving your customer service... Learn 5 Ways to Make Customers Feel Important! --------------------- Don't forget to subscribe us for more! Visit our website at http://www.asl-solutions.com E-mail : [email protected] Find Us on other Social Media Network: 1) Facebook: http://www.facebook.com/ASLTrainingDesk 2) Twitter: http://twitter.com/ASLTraining 3) Linkedin: http://www.linkedin.com/in/asl-training-3973749b 4) Google Plus: http://plus.google.com/+ASLResourcesTrainingConsultancyShahAlam/posts --------------------- || The Art of Adventure for Lifelong Learning || --------------------- Related Search: ASL Training, ASL Training Consultancy, ASL Training & Consultancy, Mohd Aslam, ASL Group, Program Usahawan, ASL for Members, customer service training program, customer service
SHEmotions Resources Customer Service Basics Training
 
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Customer Service Basics Training for CEOs and Business Owners
3 Ways to Empower Employees - Customer Service Training - Customer Service Videos
 
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Published on May 5 2016 Customer Service Training Video! Learn Great Customer Service at http://thetonyjohnson.com/ In this video I will share the 3 ways to absolutely empower your team to deliver great service. Use these tips and watch your leadership and customer service soar! If you are a supervisor, manager, or executive who leads people, this is a GREAT TRAINING VIDEO to get you on track to deliver great Customer Service. After you watch this you’ll be in a great position to lead your team more effectively and delight your Customers. Enjoy the Video and Best Wishes for a great day! Leave your thoughts, comments, and questions below! =======================================¬=== Want a daily dose of Customer Service Magic? Follow me on Twitter https://twitter.com/serviceRecipe Or on Google +: https://plus.google.com/+RecipeforserviceNet/posts And Instagram: http://instagram.com/recipeforservice =======================================¬=== **Click Here to SUBSCRIBE for more great Customer Service Videos: https://www.youtube.com/channel/UCpxBfZrK3WZsQkFcMqffQpg?sub_confirmation=1 =======================================¬=== Tony Johnson Customer Service Speaker and Trainer http://thetonyjohnson.com/ Twitter: https://twitter.com/serviceRecipe =======================================¬===
What makes customer service at Amazon, different?
 
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Our Customer Service Associates are Customer Obsessed. They realize that every customer is unique and relentlessly want to do the right thing. Listen to a few of our associates speak about their role in helping our customers. Visit Amazon's Day One Blog: https://blog.aboutamazon.com Find us on Twitter: https://twitter.com/amazonnews and Instagram: https://www.instagram.com/amazonstories/
Views: 52409 Amazon News
5 Cultural Habits of Customer Driven Companies-Leadership Training
 
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In the quest to improve the customer experience and customer loyalty, it is helpful to consider the "cultural habits" of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. Their cultural habits are not merely lip service; it's how they do business. Watch this customer experience training video for details. Here are five hints about the habits. Cultural Habit #1: Wegmans’ motto is: Every day, you get our best. Wegmans makes grocery shopping a true experience rather than offering the same drudgery of a chore that most consumers expect at the grocery store. Its reputation goes well beyond its market area. Southwest Airlines began at Love Field in Dallas. They became the "love airline" with the flashy flight attendants and the most entertaining flight experience. Emeritus, Colleen Barrett, has a favorite saying about Southwest Airlines: “We are a Customer Service Company; we just happen to fly airplanes.” Disney cast members consider what they do to be a helping profession and a noble calling. Cultural Habit #2: Nordstrom’s golden rule for employees is widely recognized: “Use good judgment in all situations.” Top service companies are willing to trust employees. Amazon's approach is to hire the world’s brightest minds and to create an environment where they can invent and innovate the customer experience. Cultural Habit #3: Walt Disney established the Disney University after opening Disneyland to use a structured learning environment to teach the unique skills that are required of Disney cast members. It was the first corporate university and remains one of the largest training facilities in the world. Numerous classes and dozens of online courses provide a plethora of learning opportunities to employees and managers alike. Surprisingly, Disney University does not offer specific quality courses. Quality and service are built into all the training programs taught by Disney. In addition, Disney courses have been delivered to hundreds of other companies. Cultural Habit #4: On the desk of Pete Nordstrom, the company’s President of Merchandising, sits a stack of letters from customers and employees, each telling a story about a memorable experience they had with Nordstrom. Few company executives can say the same. Apple doesn't have strict sales quotas in place for employees. It does have metrics like "attachment rates,” the frequency with which staff members are able to provide customers with additional products like AppleCare. Those who fall short of the goals receive more sales training, which is really about helping customers with stated or perceived needs. Cultural Habit #5: Disney’s strong belief in “attention to detail” is what sets them apart from other organizations. Disney says it has to “sweat the small stuff.” Disney pioneered the concept of exceeding people’s expectations. Call to Action Many companies desire to deliver better service. Some try and a few improve. But, most are unwilling to make the necessary changes because they lack the commitment and more importantly, the ethics. Most say they want a superior service reputation, but they are unwilling to do the work it takes to earn it. However, any company that consistently strives to improve by aligning with these five cultural habits will make a huge difference with their employees, customers and bottom-line. Share this customer loyalty training video and give it a thumbs up if you like it. We all know that more companies need to pay attention. By the way, do you want to learn a proven 3 step approach for improving the customer experience? If so, I suggest you check out this complimentary white paper: Creating Sustainable Customer Loyalty and Sales Growth. http://wcwpartners.com/creating-sustainable-customer-loyalty-and-sales-increases-complimentary-download/ Or, do you need more specific guidance to achieve a superior customer experience? Then, go here for consulting and coaching help: http://rickconlow.com/consulting/retain-customers/ For over 400 complimentary developmental resources in leadership, customer experience/service, sales, and personal development check out our Superstar Leadership Blog. http://rickconlow.com/superstar-leadership-blog/ Rick Conlow, CEO/Founder, Rick Conlow International Rick Conlow International is a business consulting and training company that coaches leaders to achieve record-breaking performances in sales growth, customer experience improvement, employee engagement and leadership effectiveness. It also has online resources to coach and train any and all managers to higher levels of success. +Subscribe to RCI's Superstar Leadership Blog (with over 400 complimentary resources): http://rickconlow.com/superstar-leade... +Consulting Services: http://rickconlow.com/ +Books & Training Resources: http://rickconlow.com/shop/
Views: 310 Rick Conlow
Maintaining the Chik-fil-A Brand and Customer Service Reputation
 
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The Chik-fil-A brand and reputation for “go the extra mile customer service” has distinguished the quick service restaurant and made it wildly popular with a loyal customer base. Perpetuating the customer service culture requires active training from star performers. Director of Training Resources Cynthia Cornog explains how it works. View full interview with JPL President Luke Kempski. https://www.jpllearning.com/blog/training-gets-customers-eat-mor-chikin/
SITXCCS003A: Manage quality customer service
 
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Overview video SITXCCS003A: Manage quality customer service http://www.didasko.com/resources/SITXCCS003A-Manage-quality-customer-service.php Didasko Learning Resources is a leading developer and supplier of world-class Learning Resources for the vocational education and training industry. Specialising in the Hospitality and Retail sectors, our comprehensive resources and systems for training providers, trainers and learners deliver superior learning outcomes and improved operational and marketing effectiveness. Visit us at http://www.didasko.com
Customer Service Skills Training - Managing Customer Expectations
 
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www.KristinaEvey.com Not adequately managing the expectations of the customer can have a negative impact on their decision to do business with us again. Are you losing business because the perception of the customer is jaded due to their own expectations? http://kristinaevey.com/op/keep-your-customers/ provides the resources you need as a small business owner to make more money with your existing customers.
Views: 4849 Kristina Evey
The Power of Good Customer Service
 
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For more resources on this topic, visit http://www.stepintosuccess.com/direct-selling-now-customer-care/ For additional resources and training from Direct Selling Now, join our free community at http://www.directsellingnow.biz Belinda Ellsworth Step Into Success
Handling Customer Complaints: Defusing Frustration
 
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Sample topic from Skillsoft’s video-based course “Facing Confrontation in Customer Service” In the full course, you'll learn about typical trouble spots in dealing with angry customers and guidelines for avoiding or overcoming them. You'll also learn how to handle a customer complaint by defusing the tension, investigating the problem, and coming to an agreement on a solution. ---------------------------------------------------------------- Visit our website: https://www.skillsoft.com/ Join us on LinkedIn: https://www.linkedin.com/company/skillsoft/ Tweet with us: https://twitter.com/skillsoft Follow us on Facebook: https://www.facebook.com/skillsoft ---------------------------------------------------------------- About Skillsoft Skillsoft is the global leader in corporate learning, delivering beautiful technology and engaging content that drives business impact for modern enterprises. Skillsoft comprises three award-winning solutions that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning platform and the SumTotal suite for Human Capital Management. Skillsoft provides the most comprehensive selection of cloud-based corporate learning content, including courses, videos, books and other resources on Business and Management Skills, Leadership Development, Digital Transformation, IT Skills and Certification Training, Productivity and Collaboration Tools and Compliance. Percipio’s intuitive design engages modern learners and its consumer-led experience accelerates learning. The SumTotal suite features four key components built on a unified platform: Learning Management, Talent Management, Talent Acquisition and Workforce Management. Skillsoft is trusted by thousands of the world’s leading organizations, including 65 percent of the Fortune 500.
Views: 4721 Skillsoft YouTube
Teaching Customer Service - Human Resources Supervisor Colleen Dorame
 
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Colleen Dorame is the Human Resources Supervisor for the Organizational Development Division and her job is to ensure multiple ways for employees to continue to learn. Colleen currently oversees the planning, development and implementation of comprehensive city-wide learning and organizational development programs which could be anything from a workshop, a seminar, a conference or higher education. The typical day for Colleen could involve consulting with departments to assist with identifying learning solutions to enhance employee performance, but it could also mean facilitating meetings, classes, and retreats. Colleen has a passion for learning and being a part of creating a learning culture at the city of Phoenix aligns exactly with her values. Click on the following links to connect to the City of Phoenix on Facebook, Twitter and YouTube: http://www.Facebook.com/cityofphoenix - Facebook https://twitter.com/CityofPhoenixAZ - Twitter http://www.Youtube.com/cityofphoenixaz - Please Subscribe Watch Phoenix 11 live on the web http://phoenix.gov/phxtv *Please be aware of our terms of use before commenting https://www.phoenix.gov/pio/social-media/accounts/term-disclaimer
Views: 336 CityofPhoenixAZ
SCORM Customer Service Training
 
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https://www.serviceskills.com/about - Free Demo Code! Test drive America’s Premier Soft-Skills Training ServiceSkills is an award-winning eLearning platform that improves the way your team communicates with customers and coworkers. This affordable system delivers world-class skills designed to raise customer satisfaction levels, reduce employee turnover and enhance team communication. Over 150 skill-driven lessons cover the spectrum of workplace topics such as customer service, sales, team effectiveness, diversity, harassment, bullying, best practices for email, conflict resolution, mentoring, managing and more. The platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative tracking system enables managers to monitor usage, recognize performance gaps and track progress by department and employee. All packaged in an intuitive, hosted SaaS platform -there’s no hardware to buy or software to install. Organizations using a Learning Management System (LMS) can deliver this same content via SCORM and AICC-compliant courseware. Help your staff: Improve Customer Satisfaction Enhance Email Etiquette & Writing Skills Build Diversity, Inclusion & Bullying Awareness Reduce Conflict Between Coworkers Defuse and Retain Irate Customers Maximize Teamwork with Millennials Develop Mentors & Coaches Telephone Doctor® Customer Service Series Service Matters℠ Roundtable Series ServiceSims℠ Challenge Series Email Matters℠ The Art of Better Service Series Basic Selling Skills from A-Z℠ 8 Keys To A More Respectful Workplace℠ How to be a Terrible Team Member℠ [email protected]℠ Leveraging the Potential of Millennials What To Say When℠ Team Building Series What To Say When℠ Conflict Resolution Series What To Say When℠ Mentoring Series Newmarket Learning℠ Leadership Series Houndville℠ Animated Workplace Series
Smile and Connect Ltd - Customer Care Training
 
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Animated Video created using Animaker - https://www.animaker.com Smile and Connect Ltd is a company that provides customer care training to companies and individuals.
Views: 67 Lyn Dew
Customer service for human resources and recruiting
 
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http://upstarthr.com
Views: 322 Ben Eubanks
Customer Care - Mialisia Team Diamond Training
 
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Mialisia Designer Boot Camp Training Team Diamond Training w/ Michelle Archer and Dave Nabrotzky [email protected] for more information and training resources http://HookedOnMia.com
Views: 78 Mialisia
Training the Trainer Customer Service Skills
 
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Customer Service Training will be more effective if followed up in house. Having the capability in house to deliver your own customer service training or at the very least to coach others to embed their new skills enables you to: Tailor it to your exact needs, Deliver it as and when you need it (such as new recruits or corrective coaching) in a format to suit your business, Develop managers’ and team leaders’ skills, Invest in the materials once so you can deliver as often as you need to, Mix and match content to suit the situation and training needs, Combine formal training with on job activities. And of course save you money!
Views: 51 Naturally Loyal
Customer Service elearning, Live Webinars & Training Kits!
 
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Customer Service elearning, Live Webinars & Training Kits with Myra Golden's Full Access. Get the details here: https://myragolden.com/full-access-to-myras-training/
Views: 456 Myra Golden
Customer Service Excellence training. Customizable training materials for your workplace.
 
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Customer Service Excellence: How to Get Your Customers Talking & Returning "Customer Service is not a department. It is a philosophy to be embraced by every employee … and that's why every employee needs customer service training."– Forbes To inspire customer loyalty, extraordinary customer service MUST be a daily conversation by all employees. This training is the perfect way to get that conversation started. When it comes to service, "good" just isn't good enough anymore. Over 90% of all organizations are now service-driven. Technology has dramatically raised the bar on customer expectations. Companies must not only get it right for customers each time, they must do the "extra things" that connect the customer emotionally to the organization. Customer now actively use social media to voice their opinions and disappointment which can devastate the reputation and success of your organisation. Creating Customer Service Excellence is critical for your organization's success and must be the mindset of ALL employees. So, gather your employees, customer service staff and management team to learn how to genuinely drive customer service excellence. By delivering Customer Service Excellence, you will best placed to assist your organisation from good to great … from ordinary to extraordinary … and from average to amazing. In this training course your employees will discover and learn: Without service there isn’t customers 6 elements of rapport building Building trust with customers Communication skills Why customer service is relationship based Identifying customer profiles Expectations of customer service requirements can differ based on cultural needs How to identify and seek service opportunities to dramatically improve your customer service level This module is suitable for new employee induction training and refresher training of existing employees. Specific examples and case studies can be added or edited into the training materials to reflect your company segment, values and operating procedures. Benefits for the organisation For any great organisation the people are its most valuable asset. Your people are employed to achieve your business goals. The ‘Creating Customer Service Excellence’ training is an essential ‘enabler’ for bringing out the best in your team. Business benefits could include: Better customer retention, reduced customer complaints, consolidation of positive brand image to increased profit from servicing your customer’s needs. Buy and gain access to “Creating Customer Excellence” training package with all you need to deliver a high powered ‘customer service training program. Follow the well-structured adult learning format and deliver powerful training. Our high impact training courses and references have been designed to pay, print and train immediately, alternatively you can customise the training material to add flavours and experiences of your workplace, such as case studies, naming conventions and examples. Designed by experienced instructional designers with, in excess of 20 years’ experience designing and delivering professional development courses. High impact slide decks, and workbooks, and guides are included in each course purchase. Each training course includes: Detailed Trainer / Facilitator Guide Targeted Power Point Slide decks Learner Workbooks Adult centred training activities Self-paced learning plan for learning application back in the workplace Learning quizzes/ knowledge check Gamified Learning quiz Learner Attendance Certificate Attendance record Training evaluation sheet Duration: ½ day Audience: This training is primarily aimed at staff directly involved in customer service, however, anyone with any contact with customers will benefit.: Customer Service Teams and Managers Sales Professionals and Sales Support Staff All Front Line and Support Staff in contact with customers Brand Ambassadors in contact with the public or press Receptionists, Telephonists and Public Ambassadors